Terms & Conditions


Inoculations, Worming & Flea Treatment


Please present your pets vaccination certificates on arrival or before. Any dog that does not have an up-to-date vaccination certificate WILL NOT BE ACCEPTED  FOR THE STAY BOOKED. Please Note: you will lose your deposit paid and will be charged the remaining amount on the bill.
* Pets that are have not had regular annual boosters will need additional courses for full immunity. Allow 6 weeks before boarding, please ask your vet for advice.

DOGS must be fully inoculated against Distemper, Hepatitis, Leptospirosis, Parvovirus and Para influenza and must have had their booster injection within the previous twelve months. KENNEL COUGH  vaccination  IS REQUIRED and must have been administered a minimum of 14 days before staying at Conifers. (longer than 14 days is preferred) as it is a live vaccination It is the responsibility of the owner to flea-treat and worm their dog at the required time before arrival. If fleas are found on your dog, we will treat with a flea bath (this will be chargeable at full groomers rate ) We will not apply any treatments that have not been provided by the owner or a vet, due to the risk of allergic reaction in some dogs. WE RESERVE THE RIGHT TO REFUSE ENTRY TO DOGS WITHOUT FULL VACCINATIONS, SHOWING SIGNS OF FLEAS OR AGGRESSION.

Visit Us

You are welcome to visit us to have a tour round and discuss your pets needs. However, due to COVID 19 we restrict the number of people on the premises at one time. Please contact us for an appointment on:  Phone: 01525 860339        Email: bookings@the-conifers.co.uk


Opening Hours: Arrivals and Departures


Monday – Saturday:  9.0am – 11.00am and 3pm – 4pm – all other times by pre-arrangement.
(Any pet not collected by 5pm will be required to stay until the following day and subsequent charge added to the bill)
Sundays:                                 10am to 12pm
Bank holidays:        Reception is closed for all bank holidays: therefore, pets cannot arrive or depart on those days
For safety reasons on arrival at The Conifers, please leave dogs in the car, or on a lead under control by the owner while checking in.
Persons other than owners are not allowed to collect or have access to dog(s) without prior arrangement by the owners of the dog(s).


Deposit & Days Charged

We charge for the day of arrival and the day of collection
EARLY COLLECTION: You will be charged for the duration of booking – not duration of stay.
Your balance payment will be due on arrival or before by bank transfer.
Overnight stays are charged as two days minimum and payable in full when booking
During peak times, we book a minimum of a 5 day period .(Unless there is a shorter space available for the dates requested.
ALL deposits are non refundable & non transferable.

Deposits may be paid by credit / debit cards, or bank transfer. (we do not accept American Express).
Conifers Account No 45207275   Sort Code 60-01-16
We reserve the right to revise our prices when necessary. All prices quoted will be at the rate prevailing at time of booking.
All outstanding balances must be paid  prior to check in to secure a booking, once paid the full balance is then also non-refundable & non transferable, any booking made within 1 calendar month will require payment in full at time of booking.
All prices charged will be at the rate prevailing at time of boarding.
Due to previous no-shows and last-minute cancellations, we now require non-refundable deposits of:
1 – 4 Days (including arrival and departure day)  One Dog payment in full  – Double and treble dogs sharing – 50% of booking.

All other bookings – 50% of total cost (minimum deposit £50)
Full refund if 30 days’ notice of cancellation is given before check in date.


Early Returns & Cancellations

We do not give credit for early returns, you will be charged for the period originally booked.
ALL deposits are non-refundable but will be deducted from cancellation fees if applicable. Please understand that we are a small business and any cancellations or no-shows can have a huge impact on our costs. A cancellation fee ( as below) will also be charged if your booking is cancelled less than 30 days before the arrival date, as per below (the deposit paid will be reflected in the amount payable):

  • 16-29 days: 50% of the total booking will be payable
  • 8-15 days: 75% of the total booking will be payable
  • 0-7 days: 100% of the total booking will be payable
  • Any booking cancelled due to any reason, such as Pandemics, will still have our normal terms & conditions applied to protect our business.
  • Bank Holidays surcharge £25.00 inc Vat (first dog only)


Age Restriction


New clients may have an entry age restriction, unless otherwise agreed. Age restriction for 10 – 12yrs as a guide but individual cases can be discussed. Please call us to have a chat about your pet.


Checking In

You agree that all your pets details and your address and emergency contact numbers are logged on our database including any special needs, veterinary details, contact numbers, medication and dietary requirements. All dogs must be fully vaccinated and hold a valid certificate that must be presented on arrival (or before) as a condition of residence. If, during your pets stay they become unwell, they will be treated by our vet. This will be covered by our insurance up to the policy maximum.



We require your dog to be in a fit and healthy condition when staying here as a guest. If however, your pet falls ill whilst with us, they will be covered by our insurance up to the policy maximum. Your dogs stay here is at the sole risk of their owners and whilst every care will be taken, the management cannot be liable for illness, injury or death of any animal in their care. In the event of any of these circumstances, we will discuss with your contact person unless you state otherwise. Your dog may be taken to the our Vets at our discretion and (depending on the circumstances) transport costs may be charged at £35 plus 1.50 per mile, plus £8 per 15 minutes waiting time.
To cover all eventualities we are registered with two Veterinary Centres.  Elizabeth Smiths Veterinary Practice and one other Practice.
Whilst your dog stays at The Conifers, you agree that we have access to your pet’s medical records and that we can permit treatment on your pet in your absence, with accordance to the advice of the veterinary professional. If the owner is not contactable in the event of an extreme emergency, we will contact your emergency number. We will act in the best interests of your pet, which may mean giving permission for euthanasia or surgery.



Conifers reserve the right to charge an extra payment for administering medication. For complex medication we reserve the right to charge up to 50% of the daily tariff per administration for existing or new illness. A Standard charge of £1.00 per medication applies per dose during office hours. An additional charge may apply for outside normal hours. The Conifers are not responsible for any reactions or side effects that your pet may develop with the drugs and we are not responsible for your Pet’s health if it refuses to take medication from our staff. In the event of your pet refusing medication, we will contact your Vet or emergency contact unless stated otherwise by yourself. If your pet requires medication, please bring it in a clearly labelled container, with the dosage amounts correctly marked on it


Your pet is covered by our Pet Insurance whilst in our care up to our policy maximum
NOT covered on insurance.
1.This insurance does not cover pre-existing conditions or disease (or considered to be existing) at the date of commencement of boarding
2.Age related conditions (decision by a Vet) or a condition that would have occurred whether your dog had been boarded with us or not.
3. Veterinary call out charges
In the event of this occurring, you agree to pay all veterinary bills and Conifers associated costs.



We cannot accept guests that display destructive behaviour.(especially in our luxury suites). If your dog becomes destructive whilst staying in a premier or luxury suite, he / she will be transferred to standard or isolation kennel and you will still be charged the premier or luxury rate. This is for your pet’s own safety, in case they were to consume anything that they had destroyed.  You agree that any damage is chargeable to you.
We do retain the right to separate boarders should there be any problems between them e.g. fighting, illness etc. This may involve extra cost to the customer



We provide bedding, food bowls and toys. Due to Covid restrictions (please see our separate advisory sheet) we are unable to accept bedding and your dogs own lead.
Any personal belongings that are permitted are at your own risk as we cannot guarantee to keep them in the condition they came in or be lost in our large washing system. We cannot guarantee that these will be returned at the end of your dogs stay, but please mark them clearly to help us.




Guests that stay here are staying at the sole risk of their owners and whilst every care will be taken, the Management will not be liable for illness, loss, injury or the death of any animal in their charge.




The customer agrees that if their pet is not collected within 7 days of the date due to leave and no communication is received, The Conifers reserve the right to re home, sell or dispose of your pet at our discretion. In the event of not being able to contact you or your emergency numbers , the above will apply.


Thank you for choosing The Conifers

Book a Stay With Us

Like what you see and would like to have your furry friend join the Conifers family for a short stay?


We offer 5-Star accommodation, conveniently placed on the outskirts of the semi rural South Bedfordshire village Clophill on the A507 / A6, ideally situated for Luton Airport and London