Terms & Conditions
Inoculations, Worming & Flea Treatment
Please present your pets vaccination certificates on arrival or before. Any dog that does not have an up-to-date vaccination certificate WILL NOT BE ACCEPTED FOR THE STAY BOOKED. Please Note: you will lose your deposit paid and will be charged the remaining amount on the bill.
* Pets that are have not had regular annual boosters will need additional courses for full immunity. Allow 6 weeks before boarding, please ask your vet for advice.
DOGS must be fully inoculated against Distemper, Hepatitis, Leptospirosis, Parvovirus and Para influenza and must have had their boosters within the previous 12 months. KENNEL COUGH vaccination IS REQUIRED and must have been administered a minimum of 14 days before staying at Conifers as it is a live vaccination. If your dog has been imported from abroad independently or via a rescue centre we will request a blood test from your Vet for Canine brucellosis. It is the responsibility of the owner to flea-treat and worm their dog at the required time before arrival. If fleas are found on your dog, we reserve the right to ask your contact person to remove the dog (with no refund). We may treat with a flea bath if appropriate which is chargeable at full groomers rate. We will not apply any treatments that have not been provided by the owner or a vet, due to the risk of allergic reaction in some dogs.
WE RESERVE THE RIGHT TO REFUSE ENTRY TO DOGS WITHOUT FULL VACCINATIONS, SHOWING SIGNS OF FLEAS OR AGGRESSION
Visit Us
You are welcome to arrange a visit to have a tour round and discuss your pets needs. Please contact us for an appointment on
Phone: 01525 860339
Email: bookings@the-conifers.co.uk
Opening Hours: Arrivals and Departures
Monday – Saturday: 9.30am – 12.00am and 2.00 pm – 4pm – all other times by pre-arrangement. (Any pet not collected by 5pm will be required to stay until the following day and subsequent charge added to the bill)
Sundays: 10am to 12pm (and a short slot at 4pm only) The gates will be closed for the rest of the day
Bank holidays: Reception is closed for all bank holidays: therefore, pets cannot arrive or depart on those days
SHOP OPENING HOURS: 9.30 – 5pm Mon – Sat 10-12 Sunday For safety reasons on arrival at The Conifers, please leave dogs in the car, or on a lead under control by the owner while checking in. Persons other than owners are not allowed to collect or have access to dog(s) without prior arrangement by the owners of the dog(s
Deposit & Days Charged
We charge for the day of arrival and the day of collection. EARLY COLLECTION: You will be charged for the duration of booking – not duration of stay. We require 50% deposit with booking and balance payment due on arrival or before by bank transfer. Overnight stays are charged as two days minimum and payable in full when booking. During peak times, we book a minimum of a 5 day period .(Unless there is a shorter space available for the dates requested)
Deposits
Deposits may be paid by credit / debit cards, or bank transfer. (we do not accept American Express). You can also call us to pay over the phone
1 – 4 Days (including arrival and departure day) One Dog payment in full – Double and treble dogs sharing – 50% of booking.
All other bookings – 50% of total cost. Full refund if 30 days or more notice of cancellation is given before check in date. The Conifers Canine Hotel Account No 4520 7275 Sort Code 60-01-16
We reserve the right to revise our prices when necessary. All prices quoted will be at the rate prevailing at time of booking.
Early Returns & Cancellations
We do not give credit for early returns, you will be charged for the period originally booked.
ALL deposits are non-refundable but will be deducted from cancellation fees if applicable. Please understand that we are a small business and any cancellations or no-shows can have a huge impact on our costs. A cancellation fee ( as below) will also be charged if your booking is cancelled less than 30 days before the arrival date, as per below (the deposit paid will be reflected in the amount payable):
- 16-29 days: 50% of the total booking will be payable
- 8-15 days: 75% of the total booking will be payable
- 0-7 days: 100% of the total booking will be payable
- Any booking cancelled (for any reason – including pandemics)will still have our normal terms & conditions applied to protect our business.
- Bank Holiday surcharge £40.00 inc Vat – Per Room (not per dog)
Age Restriction
New clients may have an entry age restriction, which is considered on individual basis. Please call us to discuss.
Checking In
You agree that all your pets details and your address and emergency contact numbers are logged on our database including any special needs, veterinary details, contact numbers, medication and dietary requirements. All dogs must be fully vaccinated and hold a valid certificate that must be presented on arrival (or before) as a condition of residence. If, during your pets stay they become unwell, they will be treated by our vet. This will be covered by our insurance up to the policy maximum. We reserve the right to refuse entry to any dog that shows aggression or signs of illness on arrival
Health
We require your dog to be in a fit and healthy condition when staying here as a guest. If however, if your pet falls ill whilst with us, they will be covered by our insurance up to the policy maximum. Your dogs stay here is at the sole risk of their owners and whilst every care will be taken, the management cannot be liable for illness, injury or death of any animal in their care. In the event of any of these circumstances, we will discuss with your contact person unless you state otherwise. Your dog may be taken to the Vets at our discretion and (depending on the circumstances) transport costs will be charged (up to 5 miles from us £20) (up to 10 miles £30), further than 10 miles 1.50 per mile, plus £8 per 15 minutes waiting time.
To cover all eventualities we are registered with two Veterinary Centres. Elizabeth Smiths Veterinary Practice and Henlow Vets , Whilst your dog stays at The Conifers, you agree that we have access to your pet’s medical records and that we can permit treatment on your pet in your absence, with accordance to the advice of the veterinary professional. If the owner is not contactable in the event of an extreme emergency, we will contact your emergency number. We will act in the best interests of your pet, which may mean giving permission for euthanasia or surgery.
Seasons
If your bitch is in season whilst staying with us please inform us before you arrive. Your bitch may need to be moved to an alternative room. This may incur an additional charge if a higher standard of room is required/available rather than the one booked. In some instances your dog may be refused if no alternative/suitable accommodation available. Please call us to discuss if you are unsure.
Medication
Conifers reserve the right to charge an extra payment for administering medication. For complex medication we reserve the right to charge up to 50% of the daily tariff per administration for existing or new illness. No charge per medication during office hours. An additional charge may apply for outside normal hours. The Conifers are not responsible for any reactions that your pet may develop with the drugs and we are not responsible for your Pet’s health if it refuses to take medication from our staff. In the event of your pet refusing medication, we will contact your Vet or emergency contact unless stated otherwise by yourself.
If your pet requires medication, please bring it in a clearly labeled container, with the dosage amounts correctly marked on it.
Insurance
Your pet is covered by our Pet Insurance whilst in our care up to our policy maximum
NOT covered on insurance.
1. This insurance does not cover pre-existing conditions or disease (or considered to be existing) at the date of commencement of boarding
2. Age related conditions (decision by a Vet) or a condition that would have occurred whether your dog had been boarded with us or not.
3. Veterinary call out charges
In the event of this occurring, you agree to pay all veterinary bills and Conifers associated costs.
Behavior
We cannot accept guests that display destructive behavior.(especially in our luxury suites). If your dog becomes destructive whilst staying in a premier or luxury suite, he / she will be transferred to standard or isolation kennel and you will still be charged the premier or luxury rate. This is for your pet’s own safety, in case they were to consume anything that they had destroyed. You agree that any damage is chargeable to you. We do retain the right to separate boarders should there be any problems between them e.g. fighting, illness etc. This may involve extra cost to the customer.
If your dog (s) show aggression or separation anxiety that results in bites/injury to a member of staff or public. (or behavior that means we cannot look after them as we should ) You agree that your emergency contact will collect them from our premises. In this instance the full stay will be payable by you and any additional charges will be payable by you.
Belongings
We provide beds, bedding, food bowls and toys. You do not need to bring anything with your dog. However, if you wish to bring some items. Please wash / disinfect (Due to Covid ) and mark items clearly. We prefer not to take customers own beds unless pre arranged. Any personal belongings that are permitted are at your own risk as we cannot guarantee to keep them in the condition they came in or be lost in our large washing system. We cannot guarantee that these will be returned at the end of your dogs stay, but please mark them clearly to help us.
Care
Guests that stay here are staying at the sole risk of their owners and whilst every care will be taken, the Management will not be liable for illness, loss, injury or the death of any animal in their charge.
Non-Collection
The customer agrees that if their pet is not collected within 7 days of the date due to leave and no communication is received; The Conifers reserve the right to re home, sell or dispose of your pet at our discretion. In the event of not being able to contact you or your emergency numbers, the above will apply.
Thank you for choosing The Conifers
Book a Stay With Us
Like what you see and would like to have your furry friend join the Conifers family for a short stay?
Accommodation
We offer 5-Star accommodation, conveniently placed on the outskirts of the semi rural South Bedfordshire village Clophill on the A507 / A6, ideally situated for Luton Airport and London